Introduction
Helpy is an open-core customer support platform designed for organizations that prioritize data security and control. It offers a comprehensive suite of tools, including integrated ticketing, a knowledge base, and live chat, making it a robust alternative to traditional CRM solutions like Zendesk. Helpy’s focus on privacy and flexible deployment options makes it an excellent choice for businesses with specific compliance and security requirements.
Features
Helpy provides a range of features to enhance customer support and maintain data integrity:
- Open-Core Architecture: Offers extensive customization and control over the platform’s functionality and data.
- Integrated Support Tools: Combines ticketing, a knowledge base, and live chat into a single, unified platform for streamlined operations.
- Advanced Privacy Controls: Features strong data masking, authentication controls, and a focus on customer data security.
- Flexible Deployment: Available as SaaS, private cloud, or a self-hosted solution to meet diverse infrastructure needs.
- Multi-lingual Support: Supports over 19 languages with localization capabilities, catering to a global customer base.
- Extensive Integrations: Connects with popular business tools such as HubSpot, Jira, Salesforce, GitHub, and Slack.
- Flexible Pricing: Includes a free support platform with unlimited seats and an AI-First plan that charges per outcome, not per seat.
